Do you ship internationally?
No we do not sell or ship internationally
How can I get a refund for my purchase?
Just return your item to us and receive your refund (refund includes purchase price and shipping. Does not include return shipping) The only items that are not covered by the refund policy are custom made items.
How long will my refund take?
Refunds are issued once items have been returned.
How can I pay for an Item I want to buy?
We offer several methods of payment
- Bank deposit / transfer EF
- Credit cards via PayPal
- PayPal (payment with PayPal account)
How can I contact you?
We can be contacted via email : firstname.lastname@example.org on Mob: 0431 243 734.
How do I know a item is in stock?
Stock levels a shown on the product page see image below.
When no stock is available it will indicate “Available on Backorder”. If you place a backorder it takes 4-6 days to be manufactured Raw items and 6-9 days for powder coated items. If you require the item in a particular time frame please contact us first before placing a order. Available for Backorder is indicated on the product page as in the image below.
Coupon Codes and where to enter them?
Coupon codes are entered via the shopping cart as seen in the image below
We ship Australia wide via courier service. (Customers must include a phone number as courier service requires one)
Do I have to register to purchase on you site?
No.. you can purchase as a guest.
How can I find out postage?
- Just add items to the cart
- Open the shopping cart. Click proceed to check out
- Once you enter a valid address courier services list and pricing will appear
A list of courier services will be displayed..
Is pickup available from Bendigo?
The pickup options is only displayed when a local Victoria Post code is entered and is available to pickup within 1-3 days
How do I know you site is secure?
Check the SSL Certificate. Look at the URL of the website. If it begins with “https” instead of “http” it means the site is secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server
Do you offer wholesale ?
No we do not offer a wholesale account but, we have a discount account available … The Discount Account offers business a % discount.
How can we apply for a discount account?
First you will have open a account with Salt Metal Art (register account through Salt Metal Art online). Then email us the following information to apply for Discount Account
- Your trading Name
- Your ABN number.
- Service you provide
Once your details have been confirmed and approved (not all applications will be approved). if your application is approved your account will be upgrade to the Discount Account.
Do you offer Gift Vouchers ?
Salt Metal Art now offers gift voucher via our website www.saltmetalart.com.au… Get someone special a personalised gift voucher or just treat yourself. Gift vouchers are available for download, emailed or posted to the desired address. Your can select designs and add a personal message…
- The customer determines the Gift Voucher value
- Gift Voucher can be addressed to another person or to your self
- Gift Voucher has a section allowing for a personal message
- Payment options are PayPal, credit card via PayPal or Bank deposit EFT
- Vouchers are only valid for 90 days (3 months)
Gift Vouchers can be redeemed in person at Bendigo Market (at Salt Metal Art stall) and via our website www.saltmetalart.com.au (voucher section on checkout) We will be adding more designs soon.. Click on<a href=”https://saltmetalart.com.au/gift-voucher-